Terms & Conditions

Terms & Conditions - Chauffeured Rental

  • Please note that for every succeeding hour of usage,  balance will be paid in cash directly to the driver.
  • Cancellations made within 7 days shall be charged of 50% of the rental rate. If made within 3 days, 100% cancellation fee shall be charged.
    For cancellations caused by fortuitous events such as flood, typhoon or earthquake:
    i. With Cancellation Fee
    - The disaster was not officially announced by the government;
    - If the flight arrival was not officially cancelled by the airline.
    ii. Without Cancellation Fee
    - The disaster was announced by the government;
    - If the flight arrival was officially cancelled;
    -If the area of pick-up is already inaccessible (might cause damage to the car and danger to the driver).
  • Upon pick-up, our driver will inform you of his arrival 15-30 minutes before the reservation time. He will send an SMS message to confirm his arrival and location. Should you wish to be picked at the hotel; the driver will park at the parking area and reach you via the desk of the hotel. Please pay the parking fee
  • When the vehicle is on stand-by:
    a. Basically, paid parking lots will be used while waiting for shopping and dining.
    b. We are not allowed to park or wait in streets.
    c. In case of no parking slots available, the vehicle will either use a parking space at a distance or wait around driving.
    d. Some parking lots don’t have receipts.
  • Failure to use our vehicle within 15 minutes from your pick-up time without prior information shall lead to the cancellation of the reservation. Should you wish to be picked at the airport; we can wait until 1.5 hours from your reserved pick-up time. Kindly inform our office of any changes in your flight details prior to your departure.
  • Route to Destination
    a. Route taken to the destination is upon the driver’s decision. It is not guaranteed that it may be the shortest driving path/time. If the guest has desired routes, please inform in advance upon booking. Information about landmarks will also be appreciated.
    b. Trip to destinations may not be smooth in the suburb areas. Hotels or facilities may also be not famous.
    c. We shall not make any deductions in case unintended mistakes such as error in the entrance/exit or highway gates would cause you extra time or charges.
    d. We can’t assure the arrival at the desired time due to traffic congestion or some other causes. Please have ample time in setting the pick-up time if you have a schedule to follow.
  • We are strictly implementing a “NO SMOKING” policy on all our vehicles both to the guest and our driver.
  • Before getting off the vehicle, please make sure that personal belongings were not left inside the vehicle. The guest is requested to sign the trip documents as confirmation of the service. Complaints will not be entertained after the signature has been indicated.
  • Please be noted that the company may terminate the service in case of any violation against the provided rules. Please be reminded that the service fee will not be refunded.